Sunday, July 14, 2024
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Japan is considering legislation against customer harassment

The government and ruling parties are considering a revision of labor laws to strengthen measures against “customer harassment” or problematic behavior by customers towards store and other workers, it was learned on Monday.

Companies are expected to create an environment in which employees can work with a sense of safety, both physically and mentally.

The government plans to introduce a bill during next year’s regular parliamentary session to revise the law on comprehensive promotion of labor measures, with the aim of curbing harassment of customers, including customers who make unreasonable demands for money and goods and store clerks to kneel and apologize.

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