Ground handling staff and pilots at Japan Airlines (JAL) have raised concerns about a lack of on-the-job training and difficulties communicating with senior employees, according to people familiar with the matter, amid a series of safety incidents at the airline.
During the COVID-19 pandemic, many ground handling staff between the ages of 30 and 50 left JAL to try their luck elsewhere as they saw no immediate recovery in the aviation sector, severing the connection between veterans and younger staff, people said.
These workers would normally have provided informal training to new recruits, and younger people now feel unable to freely ask questions of older workers, she added, asking not to be identified because they are not authorized to to speak in public.
