Vietnamese employee wins national Seven-Eleven customer service competition, TOKYOJune 19 (News On Japan) – A Vietnamese employee has won Seven-Eleven’s national customer service competition, marking the first time a foreigner has won the top prize in the competition.
The event saw 22 competitors, who had qualified through regional preliminaries, gather in Tokyo. The participants demonstrated their customer service skills by recommending products and explaining services to randomly selected customers within a four-minute time limit.
The championship was won by Le Thi Huong Thao, who works at a shop in Hyogo Prefecture. Her performance, which was noted for her friendly smile and adaptability, earned her the most praise from the judges.
One of her interactions during the match included:
“Hello, Tominaga. I see you have a child now. They look just like you and are incredibly cute.”
Le expressed her joy and excitement after her win:
“I’m very happy. My heart is still beating.”
Seven-Eleven plans to use this competition to increase employee motivation, improve employee retention and address workforce shortages.
Source: TBS
